So my Droid Incredible started to act up. Things weren’t quite working, and the phone kept rebooting itself. It also wouldn’t update to the 2.2 OTA. So we call Verizon and they tell us to go into the vrizon store because they had “More information.” So we schlep all the way over to a Verizon store and they say the EACT same things that they said over the phone. So we leave with absolutely no help. So the next day we call verizon AGAIN and we finally get a replacement phone shipped. But this hasn’t been the last of your problems. First of all, they tried to ship the phone to some invalid address in South Dakota, wherever THAT is. They were off only by half of a country. So then they send it to the correct address. Nope, it gets BETTER. I open it up and turn it on and activate it and sync it and everything, so it all looks good. Until I make the mistake of opening up the camera app. Low and behold, the camera wouldn’t focus properly. At all. It just didn’t focus. I changed every single setting possible. SD card in, SD card out, hard reset, soft reset, reprogramming. Nope. So I call verizon again and I tell them the problem and they say “Well, we can send you a replacement phone,” and I just say “That would be great. Thanks!”
So here I am with 2 faulty Droid Incredibles, and one of then happens to be a certified like-new replacement. That’s odd, because like new phones aren’t usually faulty like that.
So verizon, FAILz to you. I Hope this one works. It took 3 calls, a trip to the verizon store, and 2 weeks to get a phone that STILL doesn’t work properly. First time in 10 years. Yup, my WHOLE FAMILY have been verizon customers for 10 years. But from the way your customer service is, I’m not sure if it will last to much longer.This is your last chance Verizon, and I HIGHLY RECOMMEND you get it right.